Return window
You can request a return within 7 days of delivery.
We accept returns when
- The product arrived damaged
- The product is defective and our team cannot fix it remotely
- You received the wrong product
We do not accept returns when
- The return window has passed
- The product has physical damage caused after delivery
- The product or any of its parts is burnt
- The print head is damaged, or prints show head lining
- Accessories, manuals or original packaging are missing
- You changed your mind after using the product
How to request a return
- Contact us on WhatsApp at +91 98247 77778 or email puppybyteprinter@gmail.com within the return window.
- Share your order ID, and photos or a video of the product and the problem.
- Once approved, pack the product in its original box with all accessories.
- We will inspect the product after we receive it.
Refunds
- Approved refunds are processed to the original payment method.
- Refunds are issued after the returned product passes inspection.
Orders from Amazon, Flipkart or other marketplaces
Returns for products bought on a marketplace follow that marketplace’s return policy. Warranty support is still provided by PuppyByte.
Jurisdiction: All disputes are subject to the jurisdiction of courts in Surat, Gujarat.
