PuppyByte

PUPPYBYTE

+91 98247 77778

Policy

WARRANTY POLICY

1 year on every PuppyByte printer and scanner.

Warranty period

All PuppyByte printers and barcode scanners come with a 1-year warranty from the date of purchase.

What is covered

  • Manufacturing defects in the printer or scanner
  • Faults in the mainboard, motor, sensors, power adapter and electronic parts during normal use

What is NOT covered

Important: Print head damage and head lining are NOT covered under warranty.

  • Print head damage of any kind, including scratches, burns or broken dots
  • Head lining: white lines, black lines or blank streaks on printed labels or receipts caused by the print head, for any reason
  • Damaged products: drops, cracks, broken parts, liquid damage, or any other physical damage
  • Burnt products: burn marks or burnt parts, including a burnt mainboard, power adapter, motor or cable
  • Damage caused by low-quality or non-recommended label rolls, ribbons or paper
  • Damage from wrong power supply, voltage fluctuation or electrical surges
  • Products opened, repaired or modified by anyone other than PuppyByte
  • Consumables: labels, receipt rolls, ribbons, batteries (after normal wear)
  • Normal wear and tear

How to claim warranty

  1. Contact us on WhatsApp at +91 98247 77778 or email puppybyteprinter@gmail.com.
  2. Share your invoice or order ID, the model name, and a photo or video of the problem.
  3. Our team will try to solve the problem remotely within 24 hours.
  4. If the product needs repair, we will share the address to send it to.
  5. We will repair or replace the faulty part. If a replacement is needed and the model is not available, we will provide an equal or better model.

Proof of purchase

A valid invoice is required for every warranty claim.

Jurisdiction: All disputes are subject to the jurisdiction of courts in Surat, Gujarat.